Willows Shopping Centre
Mersea Road, Colchester, CO2 8PZ

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Terms and Conditions 

WELCOME 

A very warm welcome from all of us at Paws Colchester Veterinary Centre.  We are delighted that you have chosen to join our practice. 

FACILITIES

We are fortunate enough to have all the facilities necessary to give you the best medical and surgical care possible.  These include digital radiography, ultrasound, endoscopy, ECG, orthopaedic surgery, soft tissue surgery, and dermatology.  If overnight emergency care is required we generally refer to Vets Now (our emergency vets).

We have a small team of veterinary surgeons, veterinary nurses and receptionists and pride ourselves in providing a personal, friendly, caring service to you and your owners.

Maryanne our practice principal and senior vet is a certificate holder in Small Animal Surgery and has gained Advanced Practitioner status.  Maryanne also enjoys working with birds and other exotics and especially loves tortoises.

Aimee our clinical director and veterinary surgeon is a certificate holder in Small Animal Medicine and also has Advanced Practitioner status. She has a keen interest in Canine and Feline Behavioural Medicine.

Both of our vets love working with Rabbits, Guinea Pigs and other small furries.

NURSES

Our nurses run nurse clinics that offer a range of services including weight management, microchipping, claw clipping, post operation checks, desensitisation and anal gland expression.

HOURS

Our opening hours at Paws are 8.30 am to 6 pm on Tuesdays, Wednesdays and Fridays, with a late closing evening on Mondays and Thursdays (7 pm).   On Saturdays Paws is open between 9 am and 12.00 am.   

AFTER HOURS

In the event of an emergency out of hours please call Vets Now directly on 01206 842224 the telephone number will also be on our answer machine.

VIP PLAN

Having registered with us, you are now eligible to join our excellent VIP Plan.  This is a Wellness plan that provides the best preventative healthcare for your pet and includes monthly parasite treatment, annual vaccinations and discounts off of waiting room stock. Depending on the plan chosen you can get free unlimited claw clips, anal gland expression and discounted blood and urine tests at the 6 monthly health check ups.  It is a discounted, prepayment, monthly direct debit scheme that makes it easier for owners to budget for all their pet’s routine costs. Please see our VIP leaflet for more details.

We welcome constructive criticism from our clients and would be interested in any feedback you may have regarding our ongoing service to you. 

Once again a very warm welcome from all of us at Paws Colchester Veterinary Centre.    

TERMS OF BUSINESS

PAYMENT

In order to keep our fees as low as possible, we require payment at the time of consultation. We accept cash and debit or credit cards but not cheques or American Express cards.

INSURANCE CLAIMS

As we are no longer allowed to deal directly with insurance companies, we expect you to settle the account at the time and then claim back from the insurance company. The only exception is Vetsure and we can do direct claims with this company. 

We will do all we can to facilitate a rapid and successful claim and we do not charge for filling out insurance claim forms.

RECORDS

Due to legislation, patient records, radiographs, laboratory reports and ECG traces need to be kept on site for 7 years and remain the property of Paws Colchester Veterinary Centre. We will provide reports or copies for any specialists or other veterinary institutions.

THERAPEUTIC MONITORING

In order to comply with best practice procedures, patients on long term therapy need to be examined at least at 6 month intervals. A reduced consultation fee will be charged at this time. Serious conditions may require more frequent examinations for the benefit of the patient.

REPEAT PRESCRIPTIONS

Please could you give us 24-48 hours notice for any repeat prescriptions.  Prescription requests can be emailed or telephoned to us at admin@pawscolchestervets.co.uk or tel: 01206 561407.

RETURNS

For the safety of our patients, we are unable to take back any drugs that are not in sealed foil form, nor are any opened bottles of drugs returnable. We guarantee to provide you with unadulterated, pure genuine products.  We will accept items we normally keep in stock up to one week after purchase, provided they are returned in the same condition that they were supplied in.

PRESCRIPTIONS

Prescriptions are available from the practice in order for you to purchase products from other institutions. Please note that it is only legal to purchase from UK based instances. Prescriptions do not allow the dispenser the right to substitute any item on the prescription. Prescriptions are only valid for one issue unless so indicated on the prescription.  We regret that we cannot accept any responsibility for the quality of products obtained elsewhere even if we have issued a prescription for them, nor are we legally allowed to include them on an insurance claim.

CONSULTING FEES

In order to cover our basic costs, a fee is charged for every consultation. Subsequent consultations for the same condition within a limited period of time will be charged at a lower rate.

DISCUSSION

Please do not hesitate to contact us if you wish to discuss any of the above terms or to suggest improvements. Our aim is to offer Our Patients and Owners a Professional service, in a gentle and kind manner, to prevent and relieve suffering whilst remaining sensitive to your wishes and financial arrangements.

 

Looking forward to seeing you

The Paws Team!

 

Opening Hours

Tel: 01206 561407 Hours Mon: 8:30 am to 7:00 pm Tue: 8:30 am to 6:00 pm Wed: 8:30 am to 6:00 pm Thu: 8:30 am to 7:00 pm Fri: 8:30 am to 6:00 pm Sat: 9:00 am to 12:00 pm AFTER HOURS EMERGENCY: 01206 842224

How To Find Us

Map of Paws Vets In Colchester
Last published: 16th April 2018 - Terms of use - Cookies - Site map
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